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Manager AkaTec
Basic Qualifications
* 5+ years experience supporting enterprise customers in a 24x7 service environment
* 2+ years in a management or lead role of an internet or networking technical support team
* BS in Engineering or equivalent experience
* Experience effectively leveraging CRM systems, knowledge bases, and online self-help tools as part of an overall support strategy
* Knowledge of the internet and networking technologies
Desired Qualifications
* Strong verbal and written communication and presentation skills
* Experience driving process improvements in a high volume service and support environment
* Understanding of DNS and CDN technology