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General & Administrative
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018824 Requisition #

Job brief

We are looking for a passionate Account Services Manager who will partner with and ensure the long-term success of our customers.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

 

Responsibilities

* Operate as the lead point of contact for any and all matters specific to your customers

* Build and maintain strong, long-lasting customer relationships

* Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

* Ensure the timely and successful delivery of our solutions according to customer needs and objectives

* Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders

* Forecast and track key account metrics

* Identity and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

* Assist with high severity requests or issue escalations as needed


Requirements

* Experience in customer service

* Excellent verbal and written communications skills both Japanese and English

* BA/BS degree or equivalent

* Proficient with Microsoft Office

* Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and VP-level

* Experience in delivering client-focused solutions based on customer needs

* Proven ability to manage multiple projects at a time while paying strict attention to detail


About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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