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Business System Analyst

015323 Requisition #
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About the Job

The Customer Enablement Engineering group is growing in Krakow and Akamai is looking for a strong Business Analyst to join our team. You will work with Engineers, Service, Support and other technical teams to improve upon existing applications and create new applications for the Luna Control Center.

About the Team

Our software underpins Akamai's exceptional level of customer service across its entire portfolio of solutions. Building our software is a challenging problem on multiple fronts: a) the size and global spread of Akamai's customer base, b) the diversity and scale of Akamai's solutions, and c) 3000+ employees dispersed in locations around the globe. The team has a direct impact on Akamai's day-to-day business efficiency and the quality of service received by its customers. The team’s work encompasses the full engineering cycle: derive requirements, define features, design and develop the implementation, verify for correctness, analyze usage patterns, scale and extend systems as Akamai grows its business.


*Lead scope and requirements sessions with various cross functional business stakeholders to agree on and document required solutions
*Decompose session’s results into functional and non-functional prioritized requirements backlog for the Luna Development team
* Work as a part of Scrum development to review technical designs and provide guidance to ensure designs support business requirements
* Work as a SME for Technical Writing team preparing system documentation

Basic Qualifications

* Bachelor’s degree
* 2+ years of experience in a business systems analyst role or equivalent experience
* Analytical thinking and problem solving mindset
* Fluency in written and spoken English
* hands-on experience with issue tracking systems
* basic SQL skills

Desired Qualifications

* Bachelor’s Degree in Information Systems or Computer Science Preferred
* Experience in a Web Application Development Environment
* Strong project management, communication, and organizational skills
* Self-motivated individual with strong interpersonal skills and ability to work with all levels of the organization on a variety of projects
* Ability to think strategically and handle multiple projects simultaneously
* Desire to work in a fast-paced, dynamic, small-team environment
* Strong communication and organizational skills
* Highly responsible, self-disciplined, motivational, creative, and confident


About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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