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Carriers Service Line Manager

📁
Product Management
📅
013012 Requisition #
Thanks for your interest in the Carriers Service Line Manager position. Unfortunately this position has been closed but you can search our 225 open jobs by clicking here.

Required Education and Experience

Applicants must meet one of the following education and experience requirements:

* Minimum 8 years of relevant experience with a Bachelor's Degree in Computer Science, Engineering, Management Information System, another related field or its equivalent or

* Minimum 6 years of relevant experience with a Master’s Degree in Computer Science, Engineering, Management Information System or another related field.

* Minimum 3 years of relevant experience with a Ph.D in Computer Science, Engineering, Management Information System or another related field.

 

Required Skills

* Minimum 5 years of experience with Internet technologies, such as HTTP, DNS, SSL.

* Minimum 3 years of experience supporting Fortune 500 customers & Service Providers creating service/support strategies.

* Minimum 1 years of team lead/team management experience.

 

Desired Skills

* Prior experience with web technologies – i.e. CRM integrations, Service Provider back office systems and/or web applications.

* Experience in a revenue management or forecasting role (i.e., Services Manager, Engagement Manager, Business Development).

* Experience in expanding customer service and support services revenue.

* Demonstrated operations and organization skills implementing and driving best practices in multi-office, cross functional organizations.

* Individuals with a strong technical project management background in a Professional Services Organization, or similar, are appropriate for this role.

* Successful track record of working and influencing matrixed organizations.

* Strong written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences.

* Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.

* Strong understanding of managed services and Agile methodologies.

*  Spanish and/or Portuguese a plus.

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