Collections Specialist - US Shift - Remote

Would you like to influence Akamai's cash flow?

Are you excited about working in a dynamic goal-oriented team?

Join our Collections Team!

The Credit & Collections Team coordinates the timely payment of accounts receivable for Akamai's worldwide customer portfolio. The team interacts regularly with all areas of finance and other internal customers including sales, service & legal. They facilitate the resolution of disputed balances and the timely payment of outstanding invoices.

Work with the best

You will add value by decreasing outstanding receivables and resolving customer issues while collaborating with internal functions. You will be part of an excellent team with a great track record for delivering world-class results.

As a Collections Specialist, you will be responsible for:

• Reviewing assigned customer portfolios to identify delinquent accounts and initiate appropriate collection activity.
• Performing due diligence on accounts requiring credit checks, reviewing credit scores, financial statements, and bank references
• Minimizing Unapplied Cash & Credit Memos through effective communication with customers.
• Tracking timely delivery of invoices and following up with internal/external customers to meet deadlines for resolution/payment.
• Collaborating cross-functionally on the resolution of various issues, following SLAs ensuring a high-level quality service is delivered.
• Documenting all collection efforts in Salesforce and meeting accounts receivable aging targets for the assigned portfolio.

Do what you love

To be successful in this role you will:

• Have a bachelor's degree and relevant experience in a similar customer-facing role.
• Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment.
• Possess excellent knowledge of accounting principles.
• Have prior experience using Microsoft Excel, Salesforce, and Oracle.
• Demonstrate the ability to build trusted relationships and influence others, with compelling negotiation skills.
• Demonstrate business level, written and spoken communication skills with fluency in spoken English.
• Display an ethical approach, show integrity, and personal motivation, and be able to uphold Akamai values.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!