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Customer Success/Sales Operations Analyst

Sales Operations
021308 Requisition #
Thanks for your interest in the Customer Success/Sales Operations Analyst position. Unfortunately this position has been closed but you can search our 130 open jobs by clicking here.


Required Education and Experience

Applicants must meet one of the following education and experience requirements:
* 5 years of relevant experience and a Bachelor’s degree or
* 3 years of relevant experience and a Master’s degree

Required Skills
• 3+ years of CSM/sales/marketing/revenue operations experience
• 2+ years of experience with business analytics.
• 3+ Advanced Excel experience
• 2+ years PowerPoint skills required for managing/presenting data.
• 2+ years experience with a CRM tool; preferably
• 2+ years experience with a CSM tool, such as Gainsight or other dashboards

Desired Qualifications
• Strong analytical and quantitative capabilities with an ability to provide data-backed analysis
• Experience with business analytics tools such as Tableau preferred.
• Exhibit the ability to take initiative and prioritize effectively to deliver in a timely manner
• Ability to self-manage in an environment with ambiguity and constant change.
• Ability to effectively communicate (verbal and written) complex topics to a broad audience, ranging from executives to functional teams.
• Knowledge of customer success metrics and processes preferred.
• Prior experience in the high-tech industry preferred.
• Program management experience and skills not required, but is a plus.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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