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Engagement Manager II

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Professional Services
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014414 Requisition #
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Overview

The Engagement Manager is focused on our most strategic customers. The function’s goal is to maximize customer satisfaction, retention, and growth throughout the relationship. In this role, you will use your background in technical pre-sales, program management and service delivery to help evolve our customer’s cloud strategies, moving them from concept to implementation that best leverages both the customer’s and Akamai’s strengths. You will drive business value, innovation, develop strong customer relationships, along with a deep understanding of the customer’s business models.

As an Engagement Manager II you will be responsible for:
* Serve as the central point of contact for the customer, expand client relationships, oversee integrated account team execution, and ensure we meet or exceed customer expectations.
* Work independently or lead small technical teams with Akamai customers/resellers to evaluate the customer’s web architecture and deliver the appropriate integration solution.
* Accountable for customer implementation portfolio, including architecture design, portfolio planning and throughput, creation and maintenance of operational controls and tracking metrics and deliverables.
* Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, among other client facing activities.
* Work closely with direct sales to educate customers on Akamai's services and solutions - this includes conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues.
* Strategic development and technical management of customer environment.
* Create and expand the customer relationship through exploration of the customer’s business.
* Exploration of the customer’s business and education of Akamai’s portfolio and roadmap.
* 20% travel required.

About the Team
The Financial Services team is an experienced group of industry experts and Internet technologists working with the top Financial Services, Banking, Insurance and Brokerage companies. From a range of backgrounds across these key verticals, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service.


Required Education and Experience

Applicants must meet one of the following education and experience requirements:
* Minimum 5 years of relevant experience and a Bachelor’s degree in Computer Science, MIS, Engineering, another related field or
* Minimum 3 years of relevant experience and a Master’s degree in Computer Science, MIS, Engineering or another related field.

Required Skills
* Minimum 5 years of experience delivering consulting services, including involvement in selling services.
* Minimum 5 years of experience with enterprise level project management experience (SOWs, contract management, risk management, staffing).
* Minimum 3 years of experience in one or more web development languages, methodologies, and / or architectures including technologies such as HTTP, DNS, SSL, etc.


Desired Skills
* Detailed knowledge and experience of web performance, web security, application analytics.
* A proven track record demonstrating business acumen, business management, an ability to make decisions along with a passion for excellence
* Internet technology experience and/or experience with products and processes related to B2B application architectures, operations service models, and application security.
* Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level.
* Demonstrated success developing client relationships.
* Must be able to work independently as part of a remote team.
* MBA or Advanced Degree preferred.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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