Escalation Engineer/Senior Product Support Engineer

Required Skills and Qualifications:

*BSc in Computer Science or similar degree
*8+ years experience in a technical support position, preferably with a networking technology company.
*3+ years as escalation engineer within L3/L4 support groups.
*5+ years experience using Tcpdump, Wireshark or any other Sniffer tools.
*5+ years experience with Security technologies and Standards such as HTTP/S, VPNs and IPSec
*3+ years experience with Linux networking and Scripting
*3+ years experience using routing protocols
*3+ years experience with any of the following: Wan optimization,Cloud services, CDN

Desired Skills and Qualifications:

*Thorough understanding of TCP/IP
*Cisco CCIE, CCNP,CISSP, CCSP or equivalent
*Understanding of WAN technologies, MPLS networks, bandwidth and latency.
*Experience with general routing/switching, policy based routing, spanning-tree and vlan.
*Experience with Security products such Firewall , secure web gateway, threat detection
*High creativity
*Adaptable and able to learn new techniques.
*Maintain and improve consistently high customer satisfaction - Go the extra mile for the customers.
*Excellent interpersonal and communication skills.
*Commitment to Excellence
*Proven success in fast paced and high pressure support environment

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.