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Help Desk Specialist
Qualifications:
Basic Qualifications
* 3+ years experience administering and troubleshooting Windows-based client systems.
* 3+ years experience administering Mac OS X operating systems, hardware and software.
* 3+ years experience in a customer-driven, results-focused Helpdesk environment.
* 3+ years troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.
* 1+ year experience setting up virtual machines in VWWare ESX.
* 1+ year experience supporting, configuring, troubleshooting iOS and Android devices.
Desired Qualifications
* Familiarity with network routing, switching, firewall, VPN, WiFi technologies.
* Professional certifications: MCITP (Enterprise Desktop Support Technician 7), Mac, or A+.
* Experienced support for video teleconferencing systems.