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Help Desk Specialist
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Basic Qualifications
- 3+ years experience administering and troubleshooting Windows-based client systems.
- 3+ years experience administering Mac OS X operating systems, hardware and software.
- 3+ years experience in a customer-driven, results-focused Helpdesk environment.
- 3+ years troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.
- 1+ year experience setting up virtual machines in VWWare ESX.
- 1+ year experience supporting, configuring, troubleshooting iOS and Android devices.
Desired Qualifications
- Familiarity with network routing, switching, firewall, VPN, WiFi technologies.
- Professional certifications: MCITP (Enterprise Desktop Support Technician 7), Mac, or A+.
- Experienced support for video teleconferencing systems.