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Help Desk Specialist

General & Administrative
015901 Requisition #
Thanks for your interest in the Help Desk Specialist position. Unfortunately this position has been closed but you can search our 322 open jobs by clicking here.

Basic Qualifications

  • 3+ years experience administering and troubleshooting Windows-based client systems.
  • 3+ years experience administering Mac OS X operating systems, hardware and software.
  • 3+ years experience in a customer-driven, results-focused Helpdesk environment.
  • 3+ years troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.
  • 1+ year experience setting up virtual machines in VWWare ESX.
  • 1+ year experience supporting, configuring, troubleshooting iOS and Android devices.

Desired Qualifications

  • Familiarity with network routing, switching, firewall, VPN, WiFi technologies.
  • Professional certifications: MCITP (Enterprise Desktop Support Technician 7), Mac, or A+.
  • Experienced support for video teleconferencing systems.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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