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Help Desk Specialist
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* High level of competence with Mac OS and Ubuntu Linux operating systems.
* Knowledge of packaging, scripting and automation.
* Strong knowledge of Microsoft Active Directory.
* 2+ years experience maintaining Cisco voice products, endpoint troubleshooting and Real time monitoring.
* 3+ years experience administering network and collaboration tools.
Basic Qualifications:
* Extensive experience as a customer advocate and technical lead as part of a global technical support function.
* Experience in a customer-driven, results-focused Technical Support environment.
* Excellent verbal and written communication skills.
* Experience with remote support solutions, i.e. Bomgar, WebEx Support.
* Experience with RemedyForce/BMC RemedyForce.
* Ability to manage multiple tasks with minimal supervision.
* Proven record of creating policies, procedures, and technical documentation.
* Demonstrated history of working on multiple projects simultaneously.
* Team-first attitude and strong interpersonal skills.
* 4+ years troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.
* Experience maintaining Linux operating systems, hardware and packages.
* Experience administering Mac\Windows client operating systems and packages.
* Strong knowledge of networking fundamentals and protocols (DHCP, DNS, HTTP, basic switching).
Desired Qualifications:
* Extensive experience as a customer advocate and technical lead as part of a global technical support function.
* Experience in a customer-driven, results-focused Technical Support environment.
* Excellent verbal and written communication skills.
* Experience with remote support solutions, i.e. Bomgar, WebEx Support.
* Experience with RemedyForce/BMC RemedyForce.
* Ability to manage multiple tasks with minimal supervision.
* Proven record of creating policies, procedures, and technical documentation.
* Demonstrated history of working on multiple projects simultaneously.
* Team-first attitude and strong interpersonal skills.
* 4+ years troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.
* Experience maintaining Linux operating systems, hardware and packages.
* Experience administering Mac\Windows client operating systems and packages.
* Strong knowledge of networking fundamentals and protocols (DHCP, DNS, HTTP, basic switching).
Desired Qualifications:
* High level of competence with Mac OS and Ubuntu Linux operating systems.
* Knowledge of packaging, scripting and automation.
* Strong knowledge of Microsoft Active Directory.
* 2+ years experience maintaining Cisco voice products, endpoint troubleshooting and Real time monitoring.
* 3+ years experience administering network and collaboration tools.