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Help Desk Specialist - Contractor Role
Basic
Qualifications
* Extensive Experience as a customer advocate and Technical Lead as
part of a global Help Desk staff.
* Excellent verbal and written communication skills.
* Ability to manage multiple tasks with minimal supervision.
* Experience
supporting a high tech and software development environment.
* 5+ years troubleshooting, upgrading, and repairing desktops,
laptops, and associated hardware.
* 4+ years experience maintaining Linux operating systems,
hardware and packages.
* 3+ years experience administering Mac\Windows client operating
systems and packages.
* Proven record of creating policies, procedures, and technical
documentation.
* Demonstrated
history of working on multiple projects simultaneously.
* Team-first attitude and strong interpersonal skills.
Desired
Qualifications
* High level of competence with Mac OS,
Windows and Ubuntu Linux operating systems.
* Knowledge of packaging, scripting
and automation.
* Strong knowledge of networking
fundamentals and protocols (DHCP, DNS, HTTP, basic switching).
* Microsoft,
Linux and Mac Certifications are desirable but not essential – actual
on-the-job experience is key.