Help Desk Specialist - Contractor Role

Basic Qualifications

* Extensive Experience as a customer advocate and Technical Lead as part of a global Help Desk staff.

* Excellent verbal and written communication skills.

* Ability to manage multiple tasks with minimal supervision.

* Experience supporting a high tech and software development environment.

* 5+ years troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.

* 4+ years experience maintaining Linux operating systems, hardware and packages.

* 3+ years experience administering Mac\Windows client operating systems and packages.

* Proven record of creating policies, procedures, and technical documentation.

* Demonstrated history of working on multiple projects simultaneously.

* Team-first attitude and strong interpersonal skills.

Desired Qualifications

* High level of competence with Mac OS, Windows and Ubuntu Linux operating systems.

* Knowledge of packaging, scripting and automation.

* Strong knowledge of networking fundamentals and protocols (DHCP, DNS, HTTP, basic switching).

* Microsoft, Linux and Mac Certifications are desirable but not essential – actual on-the-job experience is key.