Helpdesk Administrator (Contractor)

Required Skills:

Basic Qualifications

* Experience as a customer advocate as part of a global Help Desk staff.

* Fluent English.

* Excellent verbal and written communication skills.

* Experience with remote support solutions, i.e. Bomgar, WebEx Support.

* Experience with RemedyForce/BMC RemedyForce.

* Ability to manage multiple tasks with minimal supervision.

* Experience maintaining multiple operating systems, hardware and packages.

* 3+ years troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware.

* Experience supporting a high tech and software development environment.

* Team-first attitude and strong interpersonal skills.

Desired Qualifications

* Good level of competence with Mac OS and Ubuntu Linux operating systems.

* Knowledge of packaging, scripting and automation.

* Strong knowledge of networking fundamentals and protocols (DHCP, DNS, HTTP, basic switching).

* Microsoft, Linux and Mac Certifications are desirable but not essential – actual on-the-job experience is key.

Top Skills Needed for the role:

Skill 1 – 3+ years exp working for Helpdesk supporting users globally through Chat and Phone

Skill 2 – 3+ years exp supporting Desktop ecosystem for enterprise (Windows and Mac clients)

Skill 3 – Business-grade communication skills (spoken and written) with fluency in spoken English