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Manager Technical Support

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Technical Support
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016259 Requisition #
Thanks for your interest in the Manager Technical Support position. Unfortunately this position has been closed but you can search our 224 open jobs by clicking here.

Required Skills

* 5+ years experience supporting enterprise customers in a 24x7 service environment.

* 2+ years managing an internet or networking technical support team.

* Experience effectively leveraging CRM systems, knowledge bases, and online self-help tools as part of an overall support strategy.

* Knowledge of the internet and networking technologies.

* Fluent in Japanese and English

Desired Skills

* Working knowledge of the internet and networking technologies.

* Strong communication skills including both verbal and written presentation skills.

* Experience driving process improvements in a high volume service and support environment.

* Understanding of DNS and CDN technology.



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