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Manager Technical Support
Required Skills
* 5+ years experience supporting enterprise
customers in a 24x7 service environment.
* 2+ years managing an internet or networking
technical support team.
* Experience effectively leveraging CRM
systems, knowledge bases, and online self-help tools as part of an overall support
strategy.
* Knowledge of the internet and networking
technologies.
* Fluent in Japanese and English
Desired Skills
* Working knowledge of the internet and networking technologies.
* Strong communication skills including both verbal and written
presentation skills.
* Experience driving process improvements in a high volume service and
support environment.
* Understanding of DNS and CDN technology.