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Media Service Line Manager
Required Education and
Experience
* Minimum 8 years of
relevant experience with a Bachelor's Degree in Computer Science, Engineering,
Management Information System, another related field or
* Minimum 6 years of
relevant experience with a Master’s Degree in Computer Science, Engineering,
Management Information System, another related field.
Required Skills
* Minimum 3 years of
experience with Internet technologies, such as HTTP, DNS, SSL, streaming
protocols, etc.
* Minimum 3 years of
experience supporting Fortune 500 customers & creating service/support
strategies.
* Minimum 1 years of team
lead/team management experience.
Desired Skills
* Experience in a revenue management or forecasting role (i.e., Services Manager, Engagement Manager, Business Development).
* Prior experience in the Media industry, and/or related Internet technologies – e.g., streaming formats, video players, etc.
* Experience in expanding customer service and support services revenue.
* Demonstrated operations and organization skills implementing and driving best practices in multi-office, cross functional organizations.
* Strong organization and analytical skills.
* Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
* Successful track record of working and influencing matrixed organizations.
* Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences.
* Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.
* Experience managing distributed teams
* Strong understanding of managed services and Agile methodologies.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.
About Akamai Technologies
Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here.