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オーダーマネージメント/ オーダーアナリスト/ Order Analyst

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General & Administrative
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019578 Requisition #

About Akamai

AKAMAI Accelerating innovation in a hyperconnected world.

 

Akamai secures and delivers digital experiences for the world’s largest companies. Akamai’s intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps, and experiences closer to users than anyone — and attacks and threats far away. Akamai’s portfolio of edge security, web and mobile performance, enterprise access, and video delivery solutions is supported by unmatched customer service, analytics, and 24/7/365 monitoring.

 

To learn why the world’s top brands trust Akamai, visit www.akamai.com, blogs.akamai.com, or @Akamai on Twitter. You can find our global contact information at www.akamai.com/locations.

 

 

About the Team

We partner with Sales representatives, offering advisory services on all aspects of the ordering process, resulting in a complete and compliant customer order in a timely manner.

 

About the Job

 

The Order Analyst is responsible for assisting Akamai Sales Representatives with the creation and processing of order forms.  The Order Analyst will ensure timely turnaround of orders to Akamai’s Sales personnel while ensuring all orders are complete, accurate and comply with Akamai’s internal controls.  The general responsibilities of this position include leveraging Akamai’s order processing systems and policies to manage the entire order process workflow, from the creation of new sales opportunities in Akamai’s Customer Relationship Management system through the submission of executed orders to our Contracts department.  The Order Analyst will work closely with Akamai’s Sales team, and other Akamai departments, to fulfill these responsibilities. 


 

 

 

Responsibilities

 

* Gather information on customer needs from Sales personnel, and leverage Akamai’s systems and policies to efficiently translate customer needs into valid orders for Akamai services

Assist Sales personnel with the renewal of existing customer contracts by managing the end-to-end order renewal workflow
Work with appropriate internal functions such as our Finance, Product Management, and Services teams to obtain approvals for non-standard orders, and work with Akamai’s Legal team to draft non-standard addenda
Work with the Contracts Management Group to resolve issues on contract set up
Offering advisory services on all aspects of the ordering process
Draft Special Business Terms as needed Akamai Order forms
Track the status of in-process sales orders and provide updates to Sales personnel
Attend monthly meeting with sales, address any questions or issues the teams are facing related to the order process.
Review final order documents to ensure completeness, accuracy and compliance with Akamai’s internal policies.

Basic Qualifications

* Bachelor’s degree in Commerce or equivalent

* 2-3 years in a similar role.


Functional Skills

* Ability to work under pressure and available during off business hours.

* Attention to detail

* Strong sense of urgency and ability to meet deadlines

* Strong analytical skills, with an ability to present analysis clearly

* Experience using Salesforce.com Customer Relationship Management (CRM) system would be a plus

* Experience in a Financial Analysis or Contract Analysis capacity

* Mircosoft Excel skills

* Strong written and verbal communication skills in Japanese and English.

  

Key Success Factors:


Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Strong Sense of Integrity: Instills mutual trust and confidence, creates a culture that fosters high standards of ethics, behaves in a fair and ethical manner toward others, and demonstrates a sense of corporate responsibility and commitment.

Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits.


About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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