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Performance Engineer II

017819 Requisition #
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We are looking for a hands-on technologist with a strong background in DevOps to help manage our SaaS operations, with a focus on supporting customers. You will be part of our engineering organization and work closely with our support and services organizations to manage our infrastructure and SaaS applications with a focus on uptime, performance and efficiency. We're looking for someone with a strong customer service ethic and a drive to make things better! You will have the opportunity to shape our Ops team. You will be in a position to enable our customers to be very productive using our services, and you should be zealous in protecting the customer experience.

As a DevOps/Performance Engineer you will be responsible for:

*Keeping Akamai web performance systems up and running 24×7.
*Setting up comprehensive monitoring and alerting.
*Setting up and maintaining our data storage systems.
*Improving our operational efficiency.
*Define and implement SaaS operations procedures and best practices for these customer-facing systems.
*Benchmark, analyze, report, and recommend improvements to the systems and application infrastructure.
*Support root cause analysis development.
*Participate in technology research and support activities.
*Manage and coordinate all aspects of infrastructure management to meet SLA requirements. Effectively investigate, resolve and mitigate service-impacting events as part of an operations on-call rotation.
*Implement and improve automation of operations tasks.

About the Team
The Web Performance division is focused on improving the experience for users of the Web, and we offer a set of products which help our customers create sites and services which offer great experiences. The team is responsible for managing and operating Akamai’s performance analytics product line and assisting with automation and infrastructure support for other related Akamai products. We are technologists with a strong customer service orientation, and we create, drive and implement projects that will improve our efficiency and uptime.

Required Education and Experience
Applicants must the following education and experience requirements:
Bachelor’s degree and 3+ years of relevant work experience

Required Skills
* 3+ years of experience analyzing complex systems.
* 3+ years IT operations or software engineering experience supporting SaaS application infrastructure.
* 3+ years of experience in systems administration of modern Linux distributions, especially RHEL, CentOS and Ubuntu.
* 1+ year of TCP/IP, HTTP, and DNS protocols.
* 1+ year of database availability and performance tuning concepts.
* 1+ years of experience scripting in bash, python or another language.

Desired Skills
* Experience setting up monitoring on Linux systems, either using in house or commercial toolsets.
* Excellent oral/written communication skills.
* Hands-on experience with Cloud Providers (e.g. AWS, Google, Azure)
* Hands-on experience with PostgreSQL or similar database backends.
* Knowledge of security and/or compliance best practices.
* Should be a self-starter and adopts good time management.
* Analytical and has outstanding problem solving skills.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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