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Platform Operations Engineer

Software Engineering
019414 Requisition #

About the Job:

We are seeking a passionate, availability-focused Triage Engineer who thrives on delivering exceptional service to customers. The person in this role will be working on problem solving Akamai Identity Cloud customer configuration or Identity Cloud application or  infrastructure issues for Akamai’s Identity Cloud product line, a Customer Identity and Access Management (CIAM) platform. In this role you will work closely with engineering and management.


As a Triage Engineer you will be working to solve critical issues impacting our infrastructure and/or customer specific implementations of the Identity Cloud service. This is a demanding role that will require hands-on experience with front end debugging, infrastructure,common infrastructure management automation, backend services, database management, Linux system administration, networking, and security.


Qualified candidates will have 3+ years Triage, Operations and/or Software Development experience and be excited to work with a number of technologies related to cloud based infrastructure relating to multi-tenant SaaS solutions for highly available distributed data systems.



* Solving customer reported problems that are escalated out of support

* Work in a highly collaborative Triage team to solve critical issues impacting our customers and our platform

* Integrate tightly with engineering scrum teams to enhance their services

* Collaborate with a cross-functional team including Engineers, DevOps

Engineers, Product Owners, Project Managers, and Technical Leads

* Work in a highly collaborative team environment developing and maintaining enterprise SaaS software

* Support Akamai’s commitment to security by supporting voluntary and compulsory compliance efforts in best-practices based systems design and implementation methodologies

* Monitor and audit health of infrastructure and participate in on-call support rotation with the team for events requiring manual intervention or escalation.


About the Team:

Our team is part of the Web Division, which has responsibility for the technologies that power our Security Products. These include Identity Cloud, Kona Site Defender, Edge Tokenization,

Web Application Firewall and Siteshield. These provide distributed protection from both DDoS and application specific web attacks with on-demand scalability. Akamai’s global footprint of over 100,000 servers provides an overlay network with scale and capacity to not just deliver the largest web events but also secure the largest Internet brands from attack. The team builds and extends Akamai’s highly fault-tolerant wide area distributed content delivery and application acceleration systems to improve performance, security, reliability and availability of high value websites. Akamai powers over 85% of the top online retailers, with over $100 billion in combined annual revenue.

Required Education and Experience:

Applicants must meet one of the following education and experience requirements:

* 2+ years of relevant experience and a Bachelor’s degree or

* Equivalent professional experience


Required Skills:

* 2+ years experience with linux administration and troubleshooting

* 2+ years experience administering operational infrastructure for software products

* 2+ years experience with scripting languages

* 2+ years experience with command-line utilities such as bash, grep, ssh, powershell, etc.

* 2+ years experience with version control systems such as svn, mercurial, git, etc. (we use git)

* 2+ years server-side development experience

* 2+ years experience programming in python, java, etc.

* Minimum of 2 years of experience working with cloud-based architectures


Desired Skills:

* Minimum of 2 years working with distributed databases

* Minimum of 2 years of experience / hands on with enterprise-level SaaS software concepts including services-oriented architecture, high availability, scalability, maintainability, concurrency, and distributed computing

* Minimum of 2 years of experience working with SOAP and/or REST web services

* Excellent communication skills both verbal and written

* Experience with Amazon Web Services (AWS)

* Experience supporting continuous integration / delivery pipelines including environment reproduction, deployment, resource scaling

* Experience with configuration-management / automation frameworks like Ansible, Terraform, Consul and CI/CD tooling and methodologies

* Experience using JIRA for issue tracking

* Experience with Agile software methodologies such as SCRUM and Kanban

* Familiarity with software testing concepts including unit testing, functional testing, regression testing, continuous integration testing, and performance testing

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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