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Platform Operations Engineer II

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General & Administrative
📅
016974 Requisition #
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About the Job/Team:
This is an opportunity to work on a large scale, global network operations department. Working directly with the Global Performance and Operations teams along with the company’s top developers to deploy and support a globally distributed network/platform. Platform Operations Tier 3 team is a small, efficient, knowledgeable group of senior network operations professionals. The team is generally working on troubleshooting the most complex and urgent operational work, such as:

● Tasks that require a higher level of responsibly or permissions.
● Understanding and troubleshooting issues that require a deeper knowledge of different Akamai systems
● Act as Technical Incident Managers as well as Subject Matter Experts as appropriate
● Being a Platform Operations knowledge resource for Global Performance and
Operations, as well as other departments
● This is a shift position that may include hours 19:00-03:00 UTC

Responsibilities:
● Troubleshoot and diagnose problems identified by network monitoring
● Improve existing monitoring practices and tools
● Learn large, complex systems/networks
● Act as a representative for Operations to present and explain network problems,
processes, and workflows
● React in a timely manner for all escalations
● Handle urgent escalation scenarios with a calm/rational demeanor
● Assist with live network broadcasting monitoring in order to quickly troubleshoot and resolve any issues during events
● Work with various third parties (Engineers, System Architects, Infrastructure Vendors, and Developers) to narrow down problems and achieve resolution.
● Clearly and effectively document information in tickets and perform necessary follow-up work to workflows and procedures for communication to other staff



Qualifications:
● Bachelor's degree in Computer Science or a related field, or equivalent experience
● 6+ years of experience in operations or system administration
● Strong written and verbal communication
● Able to work independently
● Advanced skills in working with Unix/Linux systems
● Strong understanding of networking concepts (TCP/IP, UDP, etc.)
● Ability to build and maintain SQL scripts and complex queries for data analysis and extraction
● Fluent in one or more scripting languages (Python, Perl, shell)
● In-depth knowledge of internet protocols such as DNS, HTTP, and SSL
● Experience with the operational support of Internet-scale systems
● Proven ability to combine technical knowledge, logic, and analysis to effectively solve
problems in a large complex production environment
● Effectively communicate and collaborate with remote teams
● Self-motivated with a consistent drive towards results
● Project management experience.
● Proven leadership skills in a challenging, fast-paced and evolving environment

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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