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Platform Operations Technician - Internship

📁
Network Operations
📅
019239 Requisition #

Overview:


This is an opportunity to work in a large scale, global network operations department. Working directly with Akamai’s product you are involved in every facet of Akamai’s network operations and get to contribute to Akamai’s success while being part of a very important team.

As a Platform Operations Technician you will be responsible for:

Monitoring, troubleshooting and resolving server and network problems;

  • Working with various internal/external stakeholders to narrow down problems and achieve resolution;
  • Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff;
  • Ensuring SLA's are achieved and Platform Operations work quality expectations are met;
  • Ensuring the accuracy of the Platform Operations procedures and documents;
  • Escalating properly during the incident - acting as phone SME;
  • Diagnosing troubles identified by network, monitoring and working to resolve issues.



About the Team:


Platform Operations is responsible for managing, monitoring, and maintaining Akamai’s distributed computing platform in order to achieve the highest possible availability, agility, safety, efficiency, and scalability. The Platform Operations Enablement team works with groups and individuals throughout Akamai to ensure that Platform Operations has the foundation and support needed in order to maintain the unparalleled performance of Akamai’s computing platform.


Required Skills:

  • Familiarity with implementation and support of large, complex, IP-based networks;
  • Knowledge of UNIX system administration;
  • Scripting skills;
  • Knowledge of database administration/ SQL scripting;
  • Analytical and problem-solving ability;
  • Strong communication skills;
  • Fluent command of English is mandatory.

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About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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