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Premium Escalation Manager
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Desired Skills and Experience
Basic Qualifications
* Bachelor's Degree in Computer Science/Engineering (or related field) or equivalent experience.
* Fluent Mandarin and English language skills.
* Minimum 8 years of overall support experience.
* Minimum 5 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
* Minimum 3 years of experience in system support, with a minimum of 1 year of experience in incident management.
Desired Qualifications
* ITIL Certification.
* Masters/PhD preferred.
* Cantonese language skills.
* Proven leadership skills within a customer support organization.
* Good knowledge of HTTP, DNS, network routing, common network protocols (TCP/IP) and tools (ping, traceroute).
* Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.
Basic Qualifications
* Bachelor's Degree in Computer Science/Engineering (or related field) or equivalent experience.
* Fluent Mandarin and English language skills.
* Minimum 8 years of overall support experience.
* Minimum 5 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
* Minimum 3 years of experience in system support, with a minimum of 1 year of experience in incident management.
Desired Qualifications
* ITIL Certification.
* Masters/PhD preferred.
* Cantonese language skills.
* Proven leadership skills within a customer support organization.
* Good knowledge of HTTP, DNS, network routing, common network protocols (TCP/IP) and tools (ping, traceroute).
* Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.