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Premium Escalation Manager

Technical Support
006117 Requisition #
Thanks for your interest in the Premium Escalation Manager position. Unfortunately this position has been closed but you can search our 519 open jobs by clicking here.
Basic Qualifications
• Bachelor's Degree in Computer Science/Engineering (or related field) or equivalent experience.
• Minimum 5 years of overall support experience.
• Minimum 3 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
• Minimum 2 years of experience in system support, with a minimum of 1 year of experience in incident management.

Desired Qualifications
• ITIL Certification
• Masters/PhD preferred.
• Proven leadership skills within a customer support organization.
• Good knowledge of HTTP, DNS, network routing, and common network protocols (TCP/IP) and tools (ping, traceroute).
• Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.

About Akamai Technologies

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more at

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here.

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