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Product Architect - Web, Security, Media portfolio

Professional Services
018189 Requisition #

As a Product Architect, you will design new customer-oriented products and features starting with the customer experience with the product and then leading the end-to-end design of the product across the Akamai platform. The position requires a high degree of creativity and top-notch communication skills for interacting with various internal teams to turn customer needs into working products deployed across the Akamai network.


In this role you will be responsible for:


Understanding the market space in-depth by working with customers, partners, and team members across the business.

Understand the internal workflows, processes and automation needs to architect and build efficient delivery of the service.

Leverage a commanding knowledge of business problems affecting customers to ensure this product is designed to meet their needs.

Provide technical leadership across engineering to ensure solution development is smooth and evolving design as needed.

Establish technical direction and design for internal and external facing software solutions from the engineering perspective.

Work with other organizations to ensure integration, supportability and customer service concerns are considered.

Advocate for best practices during the software development life cycle by using your experience to mentor others.


About the Team

Akamai’s Global Services & Support (GSS) organization is responsible for driving customer loyalty; innovating to meet customers’ evolving online business needs and fostering a culture of accountability and exceptional service to optimize customer engagement. The GSS organization includes the core functions of Professional Services, Services Delivery, Technical Support, Customer Experience, Account Management, and Service Enablement. This world-class organization provides customers with deep technical understanding and industry expertise to create new business opportunities, maximize return on investment, and reduce risk.

Required Education and Experience 

8 years of relevant experience and a bachelor’s degree or its equivalent


Required Skills

8+ years of experience with design and development for high-availability systems enterprise-class and/or large-scale web application systems operations.

5+ years of experience of core Internet and web protocols (e.g. HTTP, HTTP/2, TLS, TCP, IP, DNS).

5+ years of experience working at an architect level in networking, cloud, or distributed computing environment.

5+ years of experience in the Internet or enterprise networking industry.

5+ years of experience working in Linux/UNIX environment

 Desired Skills

Experience developing high-performance web application/service in object oriented or functional programming languages.

Experience in designing enterprise class business process automation or workflow automation solutions.

Understanding of Security Operations or Support Operations workflows and systems.

Commanding knowledge of Web application protocols and techniques behind today's rich and/or transactional web services.

Experience in Java/Python web application architecture and framework.

Excellent communication and relationship building skills, with experience leading cross-functional teams that include all skill levels.

Ability to prioritize and manage work to critical project timelines in a fast-paced environment

Ability to develop new approaches to complex design problems

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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