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014580 Requisition #
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About the Job

Become a key technical contributor within a small cohesive team providing advanced product support and engineering services for Akamai’s Carrier Products Division Aura Content Delivery Network solutions, DNSi (DNS Infrastructure), and SPS solutions. Work closely with Akamai customers, Field/Sales Engineers, and Development Engineering towards the successful integration, deployment, operation, and ongoing technical support of these products and associated infrastructure.  Provide timely resolution of technical issues escalated to the Carrier Products Division as reported by customers and Akamai’s Sales, Support, and Engineering organizations. Replicate and characterize complex product related issues and drive resolution through Development Engineering.

About the Team 

Akamai’s Carrier Products Division is responsible for developing and selling products for network service providers.  These products include CDN SaaS offerings and a whole new line of licensed CDN products sold under Akamai’s Aura, DNSi, and SPS brands. 


  • Provide Advanced Support of Akamai’s Licensed Software Solutions enabling success of Akamai Customers, Akamai’s Level I/II Global Technical Support Organization, and the Akamai Sales Engineering Organization.
  • Ensure success of product integration/qualification efforts, lab/field trials, and production deployments.
  • Provide Escalation Management from both a Technical and Customer Satisfaction perspective for Aura™ product escalations into the Carrier Products Division.
  • Identify, document, and influence implementation of product supportability features and improvements through the Product Management and Development Engineering organizations.
  • Some travel onsite to assist customers and/or Sales Engineering required.

Basic Qualifications

Successful Candidates will be well versed in the following;

  • CentOS/RHeL and associated Linux tools
  • HTTP
  • DNS
  • Apache, NGINX, IIS Origin Servers
  • Adaptive Bit Rate Streaming Technologies (e.g. Apple HLS, Microsoft Silverlight)
  • Broadcast Video Distribution Technologies
  • VoD
  • IPv4 and associated protocol suite (e.g. TCP, UDP, SNMP, ICMP etc.)
  • IPv4 Routing Concepts and associated protocols (RIP/OSPF/BGP/MPLS)
  • L2 Switching Concepts
  • Technical Support processes

Strong analytical, debugging, and communication skills required.

BSCS, BSCE plus 5 years or equivalent experience required.

Some Travel required.

Desired Qualifications

  • Experience with Tier 1,2, & 3 Carriers/Service Providers desirable.
  • Knowledge of Content Delivery Networks (CDN) a definite plus.
  • Strong Knowledge of Recursive and Authoritative DNS Services
  • Expertise in Scripting (Bash, Perl, Python)

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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