Program Manager - Customer Experience

Required Education and Experience

* Minimum 5 years of relevant experience and a Bachelor’s Degree.
* Minimum 3 years of relevant experience and a Master’s Degree. 

Required Skills
* 2+ years of experience with Program/Project Management or equivalent experience, ideally in a cross-functional capacity.

* 2+ years of experience working with executive level leadership.
* 1+ years of experience managing or working with community platforms.   

Desired Skills

* Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment
* Proven ability to deliver projects on time and on budget while communicating with key senior leaders
* Experience with program and project management principles and practices, PMP certification or Big 5 Consulting experience preferred
* Experience with customer experience programs & process, operations, and metric best practices
* Experience with Risk and Issue management and resolution
* Experience with high-tech internet industry & technical software implementations
* Detailed and action-oriented self-starter
* Expertise with Microsoft Office and Google products
* Knowledge of JIRA and other Program Management tools

* Minimum 3 years of relevant experience and a Master’s Degree.