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Program Manager, Web Product Operations

Program/Project Management
015664 Requisition #
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Product Operations is seeking driven, results-oriented Program Manager to lead the definition of complex business processes, and to direct and ensure the outcome of those processes. This role will manage multiple complex projects and/or programs impacting business goals and objectives, and will lead cross-functional team(s) and subject matter experts in their development, planning, automation and implementation. The Program Manager will define priorities and resources allocated to initiatives or programs, and will plan and implement schedules and monitor project/program from inception through delivery. He/she will develop and manage communications with cross-functional team members and senior management in Engineering, Sales, Service and Support, and Finance, and may engage and oversee the work of external vendors. This role will maintain awareness of trends, business conditions and internal processes and practices impacting project/program deliverables. The Program Manager will report into the Director of Product Operations and will have visibility across Akamai's senior leadership as you report on the status of key Strategic Initiatives and their corresponding progress. As a Program Manager you will be responsible for:

* Ensuring the smooth operation of the Cross-functional Strategic Initiative Process for the Products & Development Group.
* Identifying, coordinating and providing training for enhancements to the process.
* Tracking follow up on process dependencies and communicate status to upper management and required stakeholders within Akamai.
* Identifying areas of risk/opportunity, and influencing and implementing continuous improvements to the process.
* Defining and reporting on program status, issues and success metrics.
* Providing guidance and best practices to successfully drive initiatives through the process.
* Providing work direction, training and development to other cross-functional team members.
* Collaborating on tools and business systems required to support the process.
* Participating in user acceptance of systems.
* Working closely with the Product Line Directors and VPs to understand priorities, influence decisions, propose solutions and ensure success of the process.
* Managing cross functional team(s) and subject matter expert with representatives from Engineering, Sales, Service and Support, Finance, Operations, and others in the establishment, planning and implementation of multiple projects and/or programs.
* Evaluating high level business problems to identify and execute logical programs and solutions to solve the problem.

About the Team
The Web Division is a team of industry leading professionals dedicated to owning and driving the innovation of Web Performance Products and Security Products for our customers. Web Product Operations manages all aspects of the product lifecycle as well as the coordination and delivery of key strategic programs and operational activities. This includes the program definition, prioritization, planning processes, business metrics, and ongoing delivery for these initiatives.

Required Education and Experience
Applicants must meet one of the following education and experience requirements:
* 2 years of relevant experience and a Bachelor’s degree or
* Relevant experience and a Master’s degree or PhD or
* Equivalent professional experience

Required Skills
* 2+ years of experience with Program or Project Management or equivalent experience, ideally in a Product Management capacity.

Desired Skills
* Strong written and verbal communication
* Confidence leading large cross-functional initiatives at a management level.
* Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment.
* Solid knowledge of program and project management principles and practices, PMP certification a plus.
* Expertise in business process automation best practices.
* Knowledge and familiarity with business metrics and business operations.
* Skilled in issue management and resolution.
* Able to manage numerous conflicting priorities.
* Detail and action-oriented self-starter.
* Expertise with project management tools/systems and product lifecycle.
* High-tech/internet industry experience preferred, but not required.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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