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Security Incident Responder (mixed shifts)

022224 Requisition #

Are you excited about detecting and mitigating cyber attacks?

Would you enjoy protecting the world's leading brands?

Join our world class Security Operations Command Center

Our industry-leading Security Operations Command Center (SOCC) protects our customers 24/7 against the growing threat of cyber-attacks and cyber terrorism. Partnering with other technical services teams we detect and mitigate attacks and help customers manage their online presence. We are the world leader in Distributed Denial of Service mitigation.

Respond to cyber-attacks in real time

You will provide first response to critical network and attack-related events for our customers. As the frontline defense, you will take ownership of the central alerting system. In this fast-paced environment your interacting with customers throughout the process will impact the future of the customer’s business.

As a Security Incident Responder II, you will be responsible for:

  • Being the first line availability for customer to respond to issues for their managed security services
  • Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
  • Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
  • Following workflow procedures of an operations center in a large global environment

Do what you love

To be successful in this role you will:

  • Show experience in a customer-facing role, preferably within the information technology industry
  • Be familiar with how the Internet works including technologies and fundamental protocols such as DNS, TCP/IP and HTTP
  • Have an ability to analyse, prioritise and escalate customer security attacks and engage with appropriate internal stakeholders
  • Demonstrate interest in cybersecurity and basic knowledge about common security threats
  • Display great collaboration and communication skills with fluency in the English language

Work in a way that works for you

Please mind that this role will work on rotational mixed shifts – for a total of 4 days on and 3 days off (40 hours per week). In general, this will include day hours during specified weekdays and one weekend day each time.

The hours will be discussed with candidates during the phone interview part of the process. We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Working with us

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams drive progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!


About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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