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Security Operations Center Specialist (3rd shift)

018109 Requisition #

This position is a technical security professional providing rapid response attack detection, basic packet analysis, and intermediate network troubleshooting. Need working knowledge of a wide technology skill set including a focus on security essentials. This role has a heavy customer communications component. The candidate should demonstrate aptitude to learn all Akamai related products and expand skills in packet analysis, attack detection, & mitigation. As a Security Operations Center Specialist (3rd shift) you will be responsible for:

* Perform deep packet analysis to identify DDoS/DoS attack vectors and security threats

* Perform telemetry monitoring to identify new DDoS/DoS attacks or platform issues

* Provide customer communications relating to Security events

* Monitor and respond to all required operational support system events

* Identify intermediate network connectivity and routing issues and escalate appropriately

* Troubleshoot platform and customer integration issues

* Respond to non-emergency tickets based on their priority

* Triage emergency tickets accordingly

About the Team

Join Akamai and you join a culture that's extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions! Akamai Global Security Operations Center (SOC) is responsible for Security Services on an Enterprise level. Each shift is a team-oriented cross-functional unit responsible for the detection and mitigation of Cyber attacks. Regular training, knowledge sharing, and continuous improvement are important elements of the SOC. We protect our customers against the growing threat of cyber attacks and cyber terrorism. Akamai’s SOC contains the brightest individuals in the Security industry and the top DDoS mitigators in the world. We are THE world leader in DDoS mitigation and moving Faster Forward into the broad world of security.

Required Education and Experience

* Bachelor’s Degree in Computer Science, MIS, or Engineering, or equivalent experience.

Required Skills

* 1 year in an IT role or equivalent course work

* 1 year of experience in a customer support, help desk, call center role or equivalent coursework

* 1 year of experience in an information security based role or equivalent coursework.

* Working knowledge of network protocols & topologies, with concentration in internet communications & web technologies

Desired Skills

* 2 network or systems administration certifications

* Be ready to come to a place where you are free to innovate, collaborate and shape how the world lives, works and plays

* Packet ninjas are welcome

* Working knowledge of tcpdump, tshark, or Wireshark traffic analyzing tools like a junior scientist

* Do you know what OWASP is?

* Familiar with stopping evil in its tracks with IDS/IPS, WAF, and other basic firewall security concepts

* CEH, CCNA, CCNP, RHCT, Linux+ or any GIAC certification

* SQUID is not something used for bait.

* Be highly analytical and have the ability to quickly identify, replicate & resolve customer reported issues

* Kung-fu knowledge of various security packages, DoS & DDoS attack types & an awareness of the white hat/black hat/grey hat communities and tools used by its members

* Knowledge of Akamai’s DNA

* Have the desire to think faster and move forward!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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