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Security Operations Center Specialist II (3rd shift)

014757 Requisition #
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About Us

Join Akamai and you join a culture that's extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions! Akamai Global Security Operations Center (SOC) is responsible for Security Services on an Enterprise level. Each shift is a team-oriented cross-functional unit responsible for the detection and mitigation of Cyber attacks. Regular training, knowledge sharing, and continuous improvement are important elements of the SOC. We protect our customers against the growing threat of cyber attacks and cyber terrorism. Akamai’s SOC contains the brightest individuals in the Security industry and the top DDoS mitigators in the world. We are THE world leader in DDoS mitigation and moving Faster Forward into the broad world of security. 

About The Job

This position is a technical security professional providing rapid response attack detection, intermediate packet analysis, attack mitigation, advanced network troubleshooting, and intermediate systems troubleshooting.  Need working knowledge of a wide technology skill set including a focus on security essentials.  This role has a heavy customer communications component.  Demonstrate aptitude to learn all Akamai related products and expand skills in packet analysis, attack detection, & mitigation.  As a Security Operations Specialist II, you will be responsible for:

• Perform deep packet analysis to identify DDoS/DoS attack vectors and security threats
• Implement security countermeasures to mitigate security related threats (DDoS/DoS/Attacks)
• Create and coordinate attack response based on security product  
• Provide customer communications relating to Security events
• Monitor and respond to all required operational support Network events
• Perform telemetry monitoring to identify security platform issues 
• Correlate data by researching logs, analyzing graphs and packet inspection to provide detailed customer reports  
• Troubleshoot advanced network connectivity and routing issues 
• Troubleshoot high level security platform and customer integration issues

Education and Experience Requirements
• 2 years of relevant experience

Required Skills
• Minimum of 2 years experience in a customer support, help desk or call center role
• 2 year of experience in an information security based role

Desired Skills
• 2 network or systems administration certifications
• Must be ready to come to a place where you are free to innovate, collaborate and shape how the world lives, works and plays
• Packet ninjas are welcome
• Advanced knowledge of tcpdump using Berkeley Packet Filters, tshark, and Wireshark traffic analyzing tools like a mad scientist
• Do you know what OWASP is?
• Experienced with stopping evil in its tracks with IDS/IPS, WAF, and other advanced firewall security concepts
• CEH, CCNA, CCNP, RHCT, Linux+ or any advanced Forensic or Security GIAC certification
• SQUID is not something used for bait.
• Should be highly analytical and have the ability to quickly identify, replicate & resolve customer reported issues
• Kung-fu knowledge of various security packages, DoS & DDoS attack types & an awareness of the white hat/black hat/grey hat communities and tools used by its members
• Knowledge of Akamai’s DNA
• Must have the desire to think faster and move forward!

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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