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Senior Technical Business Analyst II

Program/Project Management
018731 Requisition #
Thanks for your interest in the Senior Technical Business Analyst II position. Unfortunately this position has been closed but you can search our 179 open jobs by clicking here.
Basic Qualifications
* Bachelor's degree or equivalent required.
* 5+ years of experience working in a high-tech, product development role or Service
and Support role.
* 2+ years of experience with operational aspects of service or support delivery,
including delivery workflows and processes, SLA and fulfillment tracking, delivery
* 2+ years of experience with CRM systems (Siebel, Salesforce).
* 3+ years of experience with enterprise class web applications with exposure to
workflow design and user experience design.

Desired Qualifications
* Salesforce Certified Administrator (ADM 201)
* FinancialForce PSA experience
* Situational fluency, ability to influence and motivate others, and perseverance to
handle challenging business and technical situations.
* Ability to gather data from stakeholders to analytically determine technical priorities.
* Desire for on-going challenges and interest in continuously learning.
* Excellent written and verbal communication skills with the ability to articulate complex
concepts to a broad range of technical and business audiences.
* Exposure to human-centric design based development, end user ethnography and
customer journey map.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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