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Senior Technical Business Analyst II

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Program/Project Management
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018731 Requisition #
Thanks for your interest in the Senior Technical Business Analyst II position. Unfortunately this position has been closed but you can search our 138 open jobs by clicking here.
Basic Qualifications
* Bachelor's degree or equivalent required.
* 5+ years of experience working in a high-tech, product development role or Service
and Support role.
* 2+ years of experience with operational aspects of service or support delivery,
including delivery workflows and processes, SLA and fulfillment tracking, delivery
automation.
* 2+ years of experience with CRM systems (Siebel, Salesforce).
* 3+ years of experience with enterprise class web applications with exposure to
workflow design and user experience design.

Desired Qualifications
* Salesforce Certified Administrator (ADM 201)
* FinancialForce PSA experience
* Situational fluency, ability to influence and motivate others, and perseverance to
handle challenging business and technical situations.
* Ability to gather data from stakeholders to analytically determine technical priorities.
* Desire for on-going challenges and interest in continuously learning.
* Excellent written and verbal communication skills with the ability to articulate complex
concepts to a broad range of technical and business audiences.
* Exposure to human-centric design based development, end user ethnography and
customer journey map.

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