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Senior Business Systems Analyst - Siebel

021618 Requisition #

About the Job

Akamai’s Corporate Systems team is seeking a Senior Business Systems Analyst who will be responsible for the design, delivery, and support of applications for Contract to Cash business processes. To succeed in this role, the versatile candidate must possess strong analysis, project management, communication, and application support skills.  The Senior Business Systems Analyst must be able to work collaboratively and to coordinate business and technical teams in a fast-paced environment.


About the Team
The Corporate Systems team designs and develops the technology platform that underpins all financial processes at Akamai.  Our focus is to increase the efficiency and transparency of these areas of the business while maintaining enterprise class reliability.  Our ever-evolving technology stack consists of Siebel CRM, Oracle E-Business, Oracle SOA Suite, Mulesoft and custom software.  The team consists of high-caliber software engineers, business systems analysts, project managers, and application administrators.

Custom system, processes, siebel experience.



*Work within a team of functional Business Analysts as a liaison between IT and Finance Order Operations and Revenue Operations teams.

*Facilitate sessions with the business community to define and plan projects.

*Lead cross-functional, geographically dispersed teams through business process and application initiatives from requirements definition to prototyping, development and testing.

*Prepare detailed functional specifications for Siebel UI, API, Business Logic, Automation and database schema  changes.

*Mentor business representatives through software development activities.

*Subject Matter Expert (SME) for Sales Contracts and Billing in new product rollouts. Advise product managers to develop products consistent with contract and billing systems and manage any changes to contract and billing systems to support new products.

*Program management: Manage Project through all phases of the SDLC.  Effectively prioritize and execute tasks in a high-pressure environment.  Coordinate meetings with subject matter experts, document and distribute meeting minutes, ensure actions items are completed on time, communicate project status, escalate issues to management as appropriate, and develop release notes.

*Review technical designs to confirm that business requirements are met.

*Support and operations: resolve application support requests and incidents, fulfill ad hoc report requests.

*Manage critical incidents to resolution: coordinate with multiple stakeholders.

Basic Qualifications


*5+ years of experience in a Business Analyst or Project management role

*5+ years of experience with Siebel CRM, CRM or Contract to Cash applications

*Intermediate level knowledge of SQL on an Oracle Database environment.

*Required Technical Skills: Siebel 8.x, SQL, Microsoft Office, Google Docs, Sheets and Slides.


Desired Qualifications


*Experience in supporting the areas of:  Finance and Order Management.

*Technical Skills:  Siebel, Tableau, Application Integration, SQL, Web Development Technologies.

*Experience managing projects through all phases of the Software Development Life Cycle (SDLC)

*Experience leading change and driving projects through all phases to completion.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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