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Senior Change Manager, IT Services Transformation
Required Education and Experience
* Minimum 12 years of relevant experience and a Bachelor’s degree or its equivalent.
Required Skills
* Minimum 8 years of experience in consulting, information systems, project management, and/or process management with a focus on Change Management as a Center Of Excellence or set of enterprise business initiatives.
Desired Skills
* Knowledge and experience working to improve key business capabilities and processes such as customer service and support
* Demonstrated experience leading an enterprise change management effort.
* Familiarity with High-Tech customer support environments and Salesforce deployments
* Experience working in a fast-paced technology company.
* Broad-based systems implementation knowledge and capability with a focus on change management, project lifecycles, and transformation initiatives.
* Experience working in a matrixed-management environment
* Experience working with and facilitating virtual teams
* Working knowledge of multiple change management methodologies such as Prosci/ADKAR, Bridges, Kotter, etc.
* Able to craft and deliver communications to a broad audience.
* Experience and desire to actively partner with IT and cross-functional business units to drive outcomes
* Understanding of business process concepts: process ownership, process flow mapping, measurement and process optimization.
* Experience driving culture change globally.