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Senior Cloud Product Support Engineer

Technical Support
017777 Requisition #
Thanks for your interest in the Senior Cloud Product Support Engineer position. Unfortunately this position has been closed but you can search our 287 open jobs by clicking here.

Required Skills and Qualifications:

*BSc in Computer Science or similar degree

*8+ years experience in a technical support position, preferably with a cloud company.

*3+ years as escalation engineer within L3/L4 support groups.

*3+ years experience in technical support/services for cloud based products  / Saas solutions / AWS

*Fluent in Japanese and Business English


Desired Skills and Qualifications:

*Strong experience with DNS server side

* Experience with SQL

* Knowledge and experience working with a variety of authentication schemes including SAML, Kerberos, NTLM, OIDC and Oauth2.


*Experience working with on-prem hypervisors such as VMware and Hyper-V and cloud-based IaaS platforms (AWS, Azure and GCE).

*Strong understanding of HTTP/S and related web technologies with the ability to troubleshoot issues using common tools such as Wireshark, browser developer tools, Fiddler and log collectors (Kibana).

*Working knowledge of common Microsoft server technologies such as Active Directory, Remote Desktop Services and AD FS.

*Experience with Security products such Firewall , Secure Web Gateway, threat detection

*Experience with Linux systems / networking and Scripting

*Understanding of TCP/IP

*Familiarity with NGINX reverse proxy functionality.

*High creativity

*Adaptable and able to learn new techniques.

*Maintain and improve consistently high customer satisfaction - Go the extra mile for the customers.

*Excellent interpersonal and communication skills.

*Commitment to Excellence

*Proven success in fast paced and high pressure support environment

*Ability to create detailed technical documentation

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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