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Senior Customer Success Manager
Thanks for your interest in the Senior Customer Success Manager position.
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Required Education and Experience
- The qualified candidate will have a Bachelors degree in Business, Computer Science or the equivalent and a minimum of 6-9 years experience of progressively responsible experience within a relevant Customer Success function.
- Experience should include client relationship development or customer program management for a technology company dealing directly with enterprise size clients.
- Deep business knowledge and job/domain experience
- Prior experience with Software within the marketing technology landscape
- Understanding of the customer journey and influencing outcomes in Digital Transformation initiatives
- Foundational role of CIAM
Desired Skills
- High accountability. You take ownership and drive a sense of urgency
- Demonstrated skills with managing complex customer accounts where there are multiple stakeholders selling into the account.
- Strong aptitude for teamwork and collaboration, ability to work in matrixed organization
- Exceptional verbal and written communication skills, including experience presenting to diverse audiences
- Deep business knowledge and job/domain experience
- Many stakeholders are technical, a broad understanding of internet technologies, security standards, governance and the marketing technology landscape would be an immediate benefit
- Experience with innovative, technology-rich platforms, products and services; pushing capabilities beyond the industry pace