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Senior Director, Business Applications/Salesforce & Sales Automation

Corporate IT
015167 Requisition #
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About Akamai

If you use the Internet for anything – to check sports scores, book a hotel, track an order, or watch a movie trailer online – you've probably used Akamai's services without even knowing it. Akamai is the leading global service provider for accelerating content and business processes online.  We play a critical role in getting content from providers to consumers by using our computational and network power to transform the chaotic Internet into a predictable, scalable, and secure business platform for more than 2,000 enterprises. Akamai is “The Trusted Choice for Online Business.”

About the Team

The Enterprise Applications team which is part of the office of the CIO is primarily responsible for developing, enhancing and supporting enterprise applications / solutions. The team works on broad automation areas for Sales, Marketing, Services, Support and Enterprise Collaboration. The platforms include Salesforce CRM, Marketo and data/middleware systems. The team is distributed, with staff both in Cambridge, MA and Bangalore, India. 

About the Job 

As Senior Director, you will lead initiatives to analyze complex business problems to be solved with automated systems in the Interest to Support area. You will plan, manage and control the activities of a team that provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. You will advise business groups by providing technical and strategic direction to identify and address business issues and opportunities. Ensures that policies and procedures align with corporate vision. You will select, develop, and evaluate personnel ensuring efficient operation of the function. 


This is a broad job with a diverse set of responsibilities.  You have a knack for designing and driving business process and company-wide productivity improvements through tool and process changes (in this case, for Sales and Marketing areas).  You are a strong technical leader with plenty of experience dealing with users and mentoring software engineers and business analysts. You will be empowered to make strategic and technical decisions for your team and for Akamai.  You will interact with business stakeholders on a regular basis as part of your job. The systems that you work on will have a first order impact on Akamai’s continued growth.

Required Education and Experience 
• 15 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering or MIS or its equivalent

Required Skills

• Minimum 8 years of implementing large scale implementation projects with mission critical applications.    

• Minimum 6 years of management experience with a proven track record in hiring, managing, and setting direction of a team.

Desired Qualifications

• Minimum 5 years of Salesforce experience

• Experience working directly with stakeholders, with strong customer focus and negotiation skills.

• Management experience in all stages of the software development life cycle.

• Excellent written and verbal communications skills.

• Experience coordinating with remote teams.

• Experience with Agile Software Development methodology.

• Experience with SaaS applications.

• Experience with application administration.

• Experience with vendor management.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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