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Senior Lead Technical Support Engineer
Thanks for your interest in the Senior Lead Technical Support Engineer position.
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Required Education and Experience
Applicants must meet one of the following education and experience requirements
Required Skills
Desired Skills
Applicants must meet one of the following education and experience requirements
* 8 years of relevant experience and a Bachelor’s degree in Computer Science or related field
* 6 years of relevant experience and a Master’s degree in Computer Science or related fieldRequired Skills
• 10 years of extensive experience in supporting enterprise customers in a 24x7 service environment
• 10+ years’ experience in the technical support arena of software and services
• 5+ years as a Sr. Technical Support Engineer
• Experience in effectively leveraging CRM systems, knowledge bases, and online self-help tools in an overall support strategy
• In depth knowledge of how the Internet works (HTTP, DNS, TCP/IP)
• Experience working on Unix/Linux environments
• Programming knowledge and experience (Perl/shell scripting or Java preferable)
• Ability to calmly and effectively deal with senior executives within large companies in emergency situations/scenarios
• Superior diplomacy skills and the ability to communicate verbally and in writing in a tactful, professional manner
• Excellent organizational skills and the ability to handle and prioritize multiple tasks
• Strong leadership capabilities and results oriented approach
• Ability to build and maintain a strong team, while motivating and retaining talent
• Team player who enjoys a fast-paced environment
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.