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Senior Manager Service Enablement
Required Education and Experience
Applicants must meet one of the following education and experience requirements:
* Overall Experience: 10+ years.
Required Skills
* Professional service or support experience: 5 years
* Preferred: Akamai GSS experience: 3+ years
* 2+ years team leadership experience
Desired Skills
* Previous Management Experience leading strategic professional teams.
* Demonstrates maturity to weigh company priorities against the goals and compromise when necessary.
* Demonstrates extensive knowledge in, and/or a proven record of success in a role managing efforts related to all phases of the product development lifecycle, from concept to post-launch.
* Extensive experience with various aspects of the customer lifecycle within services organization, including customer implementations, account management and support roles.
* Detail oriented and able to juggle many projects, priorities and escalations in parallel.
* Demonstrated leadership and management skills, prior experience managing teams of 2 people or more.
* Proven record of being able to develop trusted relationships, a strong internal network and use influence to drive change.
* Successful track record of working in matrix management organizations.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.