Senior Manager Customer Advocacy

Required Education and Experience

· 12 years of relevant customer advocacy experience and a Bachelor’s degree or its equivalent

Required Skills 

· 10+ years of marketing experience 

· 6+ years of demonstrated customer engagement and customer-facing marketing experience

· 4+ years of experience in a matrixed marketing environment in a high-growth, innovative environment, with an emphasis on web, cloud and digital technology

Desired Skills

· Excellent organization, communication, program, and process management skills.

· Superior communication skills, including the ability to articulate the value of advocacy to the customer base, understand the customers’ voice and translate their stories into compelling content.

· A proactive approach to customer outreach, engagement, nurturing, and results.

· Excellent collaborator and influencer - drives change through ideas, relationships and actions, systemic and operational issues to accelerate results. Continuous improvement orientation.

· Working experience of current marketing technology and tools including but not limited to Influitive, Salesforce and marketing automation systems. 

· Industry experience in emerging media and BtoB technology.