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Senior Platform Operations Technician

Corporate IT
018828 Requisition #


This is an opportunity to work in a large scale, global network operations department. Working directly with Akamai’s product you are involved in every facet of Akamai’s network operations and get to contribute to Akamai’s success while being part of a very important team. The CSD Technician role works in one of Akamai’s three Network Operations Command Centers (NOCC). This is a shift position working general shift 11:30a to 7:30p every week days.


Chang Safety Deployment Team Summary:

The CSD team is part of the Network Operations Command Center team that enables proactive monitoring and troubleshooting of all servers in the global Akamai network. The NOCC's proactive stance and unique view ensures a seamless response to network conditions – enabling Akamai to deliver rich media content and applications, regardless of network traffic volume. The CSD is responsible for the following areas:

* Maintenance preparation

* Software Installation

* Deconstruction preparation

* System Automation

* Implementing configuration changes


Key Technical Skills used in CSD:


* Unix Scripting and Perl

* Linux System Administration (@ CLI)

* Networking


About the Job:

This is an opportunity to work in a large scale, global and newly-formed Change Safety Deployment team which is part of Platform Operations. This job entails working as part of a team that develops and executes the systems and processes that are used to monitor and maintain Akamai’s deployed platform in the most effective way possible.


About the Team:

The Change Safety Deployment (CSD) team you will be joining is responsible for implementing change safety requirements into new releases and changes to Akamai’s deployed network. To achieve this goal, the CSD is responsible for:


* Providing ongoing maintenance and administration for the deployed network

* Controlled deployment of new software releases across the Akamai Platform

* Controlled deployment of changes that affect the Akamai Platform

* Managing and tracking events through resolution and maintaining a history of network-impacting issues

* Ensuring change safety principles are applied to the numerous ways changes are deployed throughout the change process, as well as create new processes


Our CSD Technician responsibilities include:

* Developing and implementing maintenance process on Akamai’s deployed network with safety standards.

* Deployment of new software or configuration changes to Akamai’s different networks with safety standards.

* Clearly and effectively documenting information in the tracking Ticket system for communication to other staff.

Required Education and Experience:

* 2 years of relevant experience and a Bachelors degree or

* Equivalent professional experience


Required Skills:

* 1+ years of experience designing and administering a monitoring and reporting solution in a high availability environment. 

* 1+ years of experience with Linux and/or UNIX system administration

* 1+ years of working knowledge of TCP/IP in internetworking/WAN data communications.


Desired Skills:

* 1+ years of Unix Scripting language experience

* 1+ years of experience with SQL Queries

* Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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