Please use Google Chrome when applying for job to avoid any system errors due to browser incompatibility.

Senior Program Manager - Global Services and Support

Program/Project Management
016487 Requisition #
Share this Job

The Senior Program Manager is a member of the Customer Solutions Group (CSG) within the Global Services & Support organization. In this role this person will be responsible for designing and driving programs between for the customer solutions group in the different geographical theatres (Americas, EMEA, and APJ). This role also includes areas such as management of cross-vertical programs as well as managing product development and launches. This role will report into the various Vice President of Global Services and his Senior Management team to enhance processes and success across the organization. 


*    Overseeing various programs and initiatives, tracking progress and managing relationships with the different stakeholders to understand the high-level status

*    Scope, plan, schedule, and estimate resources based on general goals to develop program plans addressing business strategy, product launches, process improvement programs, and tactical projects. Highlight opportunities and provide practical, action-focused recommendations.

*    Developing a framework for effective standardization across different verticals.

*    Lead weekly core team meetings and drive a team toward delivery of program objectives. Where necessary develop creative solutions to resolve obstacles. Document actions and decision arising from the meetings and communicate top priorities to senior management.

*    Serve as center of knowledge for program status. 


Required Education and Experience

*   Minimum 8 years of relevant experience and a Bachelor’s Degree in Finance, Accounting, Computer Science, Engineering or another related field.

 Required Skills

*   5+ years of professional experience as a project manager/program manager   in a technical organization

*   2+ years’ experience preparing and executing presentations to larger audiences.

 Desired Skills

*    Ability to manage programs effectively balancing long-term goals with day-to-day operational objectives

*    Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment

*    Ability to put structure where there isn’t any and see a program end-to-end. organized with a demand for detail and procedures

*    Ability to identify key issues relevant to senior managers and to effectively report on these

*    Ability to work independently under tight deadlines and to redirect team focus in response to changing priorities

*    Experience and a desire to progress within a global services organization

*    Detail-oriented drive to investigate and dissect information with a strong focus on quality

*    Ability to work cross-functionally and interact effectively with all levels of the organization

*    Strong understanding of business process, internal controls, and audit process

*    Ability to thrive in both individual and team environments

*    Knowledge of JIRA and other Program Management tools is a plus

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Cambridge, United States

📁 Program/Project Management

Cambridge, United States

📁 Program/Project Management

Cambridge, United States

📁 Program/Project Management