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Senior Service Line Director (Customer Solutions Group)

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Professional Services
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011172 Requisition #
Thanks for your interest in the Senior Service Line Director (Customer Solutions Group) position. Unfortunately this position has been closed but you can search our 423 open jobs by clicking here.
Required Education and Experience
Applicants must meet one of the following education and experience requirements:
* 15 years of relevant experience and a Bachelor’s degree or its equivalent or
* 12 years of relevant experience and a Master’s degree or
* 10 years of relevant experience and a PhD

Required Leadership Capabilities
• Business Acumen – Strong analytic orientation and understanding of where the market is going from a consulting and professional services perspective.
• Strategic Vision – Ability to “see around corners” to anticipate future trends, new market transitions, and incorporate customer feedback that enables long-term business success. Ability to translate business objectives and priorities into functional goals and measurement, translate strategy into actionable plans.
• Leadership – Experience attracting, hiring, retaining, and developing high-performing teams and individuals. A leader that is known for building organizational capability through diverse and deep talent pipelines. A motivating executive capable of instilling excitement and inspiring others. Able to define and translate a vision into actionable plans. Develops loyalty and commitment in others.
• Presence – Has the gravitas required to gain the respect of customers, partners and others within the Company. Strong communication skills.
• Relationship building –Highly collaborative team player with the ability to work effectively in a matrixed environment and build successful relationships with various stakeholders. Able to manage, influence and achieve alignment across a range of different interests and establish common alignment and direction.
• Cultural understanding - Understand cultural nuances within a variety of countries across the world.
• Change management and transformation- Excel at leading and managing an organization through the change that is inherent at a fast-growing and constantly evolving company.

Additional Skills Required
• 15+ years of industry experience, with at least 7+ years spent in a leadership role. Functional experience desired includes a combination of professional services sales, consulting services, professional services operations, engineering and/or general management.
• Have experience building and managing a regional or global services and support organization at scale. Proven success in services sales and overlay sales models.
• Display significant international experience with an emphasis on scaling to optimize coverage and profitability.
• Strong financial knowledge, background in financials and experience with working with sales and understanding the sales ecosystem.
• Embrace constant focus on efficiency via automation; margin improvement and understands how to positively impact customer success and NPS.
• Have experience working in a software environment with working knowledge of cloud services models.
• Have experience in building and managing a strong partner ecosystem of sales and delivery talent to increase technology adoption and customer value realization.
• This role does require frequent travel in the APJ region.

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