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Senior Site Reliability Engineer

014880 Requisition #
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The Reliability role within the Emerging Products Division at Akamai is a dynamic role, focused on ensuring optimal performance and efficiency of the deployed Akamai Network. You will use your strong communication skills to work across all areas of the company, especially engineering, operations, networking, and technical services.

The stability engineering team at Akamai Technologies is responsible for delivery and support of AQUA –ION site performance and KONA site security solutions. The team focuses on proactive monitoring of the network, enhancing stability of the proxy server network, managing incident responses and extending tier-2 support of our AQUA-ION and KONA software solutions. The purpose of this team is to work across customer care and engineering to build, maintain and extend the product solution provided by Akamai. Strong diagnostic skills and an ability to perform as a software engineer in a Unix environment are a must. As one of the front line engineers for the product this individual will answer questions about how the platform works and ensure that applications are operating successfully. The individual will work very closely with our highly talented server engineers to troubleshoot and address field issues, propose configuration and code changes as well as contribute to improving our support infrastructure and proxy server. Learning about many details of the architecture of our massively distributed deployment and many aspects of Akamai’s systems will be essential for this role.

As a Senior Site Reliability Engineer you will be responsible for:
Analyze and debug distributed Java applications, and distributed systems managing the cloud infrastructure.
* Use and create home-grown and commercial tools to measure, analyze, and characterize performance, robustness, and scalability of the global Akamai platform.
* Gathering and analyzing data to root out errors, discern trends, and diagnose complex customer-facing issues (pre- and post-sale)
* Responding to incidents, but more importantly preventing incidents through pro-active analysis and monitoring
* Solve complex service issues: service incidents, complex customer setups, field trials, and server and network performance and availability issues.
* Identify and communicate the need for technology improvements/software updates and product innovation. Work with engineering, product management, operations, network infrastructure, and business development teams.
* Work on projects that make our network more stable, faster, and secure.
* Work with groups within Akamai to solve customer issues.
* Answer escalations from other organizations inside of Akamai.
* Work with development engineers to solve platform problems and design code fixes.
* Implement changes and design regression tests to make permanent solutions to platform problems.
* Implement tools and develop procedures for use by other non-Engineering groups inside Akamai to help diagnose or mitigate problems related to the stability and reliability of services.

About the Team
Required Skills
* 5+ years industry experience in C or C++ programming.
* 3+ years industry experience with Linux or other Unix-like flavor.
* 2+ years of experience with most of the following: TCP/IP, UDP, DNS, HTTP, HTML, and SSL protocols.
* 2+ years of experience with distributed systems and monitoring; LAMP and NMS (Nagios, MRTG).

Desired Skills
* Ability to write clear documents in English describing network issues and their resolution.
* Experience with and detailed knowledge of the HTTP protocol.
* Experience with Java web applications.
* Exposure to network protocols (TCP/IP, DNS, etc).
* Working knowledge of SQL.
* Ability to handle multiple issues at a time.
* Understanding of common internet principles and protocols and implementation.
* Experience with principles of software development and design, and experience with common programming languages such as SQL, perl, python, C/C#.
* Thorough understanding of distributed systems and/or virtual machine systems
* Experience in networked systems operation and monitoring. Experience in the evaluation and benchmarking of network performance.
* Interest in working in a dynamic and fast paced environment
* Excellent written and verbal communication skills

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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