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Senior System Operations Engineer.

018509 Requisition #

About the Job


We are seeking a Software Engineer (DevOps) to ensure the EAA (Enterprise Application Access) cloud service runs smoothly and has capacity for future growth. You will own EAA Cloud's production systems. You will interface with the various engineering teams to add new features to EAA cloud and upgrade the service periodically.  Ensure the EAA cloud service scales without compromising reliability. Actively monitor various components of EAA cloud service and take corrective actions immediately.


Role Duties and Responsibilities:


·        Own and scale EAA Cloud services.

·        Analyze and improve the efficiency, scalability, and reliability of our backend systems.

·        Automate new cloud service deployments

·        Participate in an on-call rotation backed by our engineering teams.

·        Perform advanced troubleshooting and monitoring of our systems to ensure adequate SLA and capacity requirement.

·        Proactively monitor the EAA cloud service for potential issues

·        Analyze logs and events from the cloud service and provide recommendation for ensuring smooth service operation.

·        Other tasks and duties as needed to support the customer and/or business


About the Team


Our team is part of the Enterprise organization, which is responsible for building and maintaining the technologies in the areas of Enterprise Application Access, Enterprise Application Acceleration and Enterprise Application Security. 


Akamai’s global footprint of over 100,000 servers provides an overlay network with scale and capacity to not just deliver the largest web events but also secure the largest Internet brands from attack.  The team builds and extends Akamai’s highly fault-tolerant wide area distributed content delivery and application acceleration systems to improve performance, security, reliability and availability of high value web sites.  Akamai powers over 85% of the top online retailers, with over $100 billion in annual revenue.


The  Software Engineer will be part of the operations team and will work closely with engineering and support. In this role, you are responsible for smooth running of EAA cloud, add additional capacity as needed and help expanding the service to new AWS regions. You will monitor the resources closely and take corrective actions as soon as possible.

Required Qualifications and Skills:


·       BS, MS in Computer Science / Engineering or equivalent.

·       Strong understanding of Linux. Ubuntu preferred.

·       Experience managing the setup, configuration and monitoring of different components of AWS infrastructure system like EC2, Route53, VPC using Boto/Boto3.

·       Strong understanding of AWS S3 and IAM services

·       Practical, solid knowledge of shell scripting and at least one scripting language. Python preferred

·       Experience in development of automated deployment scripts using tools like Ansible

·       Experience in setup or configuring load balancers, nginx systems

·       Configuration and maintenance of common infrastructure such as Elasticsearch, Redis, Rabbitmq, Celery, Active Directory.

·       Experience with monitoring/reporting technologies e.g. Sensu, Nagios, Graphite, Elasticsearch, Logstash, Kibana

·       Experience with performance, scalability, and reliability issues of 24x7 commercial services.

·       Experience implementing SOC2 and PCI.

·       Strong troubleshooting skills.


  Desired Skills:


·       Good hands-on Knowledge Internet protocols (HTTP, DNS, TCP/IP, ICMP, DHCP).

·       Skillful with troubleshooting using HTTP developer tools for analyzing web access and performance issues, working knowledge of network packet capture analysis tools

·       Working knowledge of HTML and JavaScript

·       Experience in: Configuring web servers (NGINX/Apache/IIS) and the infrastructure necessary to support enterprise web applications (load balancers, Application Delivery Controllers, SSL-VPN solutions, SQL and databases etc.)

·       Familiarity with Cloud computing services like VMWare, OpenStack, Microsoft Azure

·       Experience supporting LDAP, Active Directory, SSO, SAML

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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