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Senior Systems Engineer – Identity and Access Management (IAM)

Corporate IT
015233 Requisition #
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About the Job

Identity and Access Management (IAM) Engineer is responsible for the end to end design, implementation, configuration and documentation of Akamai's IAM solutions with a focus on Single Sign-On solutions. Candidates must be able to conduct in-depth technical research, assessments, and performance analysis to support and design Single Sign-On strategies as well as to provide guidance and support to other Identity and Access Management technologies.


* Function as SME for Single Sign-On and MFA solutions, actively onboarding and assisting integration of web applications (Enterprise and SaaS) on the SSO platform.

* Engage, coordinate and plan integrations working with application owners and vendors. 

* Extend technical support and assistance as needed to business owners for successful integration and rollout

* Provide ongoing engineering and Tier 3 support of Single Sign-On and MFA tools, while acting as an escalation point for operations team and support issues

* Design and implement Single Sign-On services that effectively reflect business needs, service-level and availability requirements while being robust and scalable to support; including performance analysis and optimization, monitoring, problem resolution, upgrade planning and execution, and process creation and documentation

* Ensure new Single Sign-On integrations are adequately tested and integrated with infrastructure and application services

* Mentor and train operational staff in order to support SSO and MFA services 

* Apply business and technical analytical skills to identify complex business & operational issues and design, develop and implement comprehensive support processes to resolve complex business & operational issues

* Develop, implement, and maintain policies, procedures, and training plans for IAM services and their appropriate use

* Assist in the development of an IAM strategy that aligns with Akamai’s business objectives

* Remain knowledgeable of trends and advancements in information systems and information technology in order to assess the feasibility of implementing new services, systems, and technologies

About the Team  

As a Senior Systems Engineer on the Identity and Access Management Engineering (IAM) team you will play an integral part in ensuring the right Akamai individuals access the right resources at the right time. The IAM team is a highly skilled group of geographically dispersed engineers that manages authentication, authorization, and privileges within or across system and enterprise boundaries. 

The key objectives of the IAM team are to increase security and productivity while decreasing cost, downtime and repetitive tasks. We meet these objectives through analysis, design and implementation of IAM solutions which include Identity Federation (e.g. SAML (Shibboleth), SSO, ADFS), Multi-factor Authentication (MFA), SailPoint IIQ, One Identity (formerly Quest) Active Roles Server (ARS), Active Directory (AD), CyberArk Account Security (AS), Public Key Infrastructure (PKI), and Identity Management (IdM). 

The IAM team is part of the Enterprise Platform Engineering (EPE) group which is responsible for the design, deployment and management of IAM, enterprise hosting and enterprise storage services at Akamai, and part of Akamai's Corporate IT organization.

Required Education and Experience 

* Minimum 8 years of relevant experience and a Bachelor’s degree in Computer Science, MIS, Engineering or its equivalent. 

Required Skills 

* 5+ years of applied experience with Single Sign-On

* 5+ years of Systems Engineer experience

* 3+ years of applied experience with Shell/Perl Scripting

Desired Skills 

* Excellent troubleshooting skills, including the troubleshooting and debugging SSO issues

* Excellent written, verbal and presentation skills; ability to effectively explain complex technical concepts to both technical and non-technical staff including executives

* Strong attention to detail with excellent organization skills

* Strong experience with source control systems (e.g. Git) and configuration management (e.g. Ansible) tools

* Extensive experience with Shibboleth IdP (SAML)

* Experience with Active Directory Federation Services (ADFS)

* Experience with MFA technologies [e.g. 2-Factor, Duo or other Security Tokens/Security Token Services (STS)]

* Working knowledge of Windows based scripting technologies (VBscript,PowerShell) 

* Knowledge of Linux/Unix authorization and authentication modules

* Understanding of the use of certificates, PKI, keystores, signing, encryption, and cryptographic protocols such as TLS

* One Identity (formerly Quest) Active Roles Server (ARS) configuration and engineering experience

* Good understanding of the ITIL frameworks along with the incident, problem and change management processes and procedures

* Willingness to take initiative and to overcome obstacles to achieve personal, organizational, and company goals

* Passion for pushing the limits of IAM technologies and their use in the workplace as a means to accomplish business objectives

* Good analytical skills and Project Management skills

* The ability to work well within a technical team, as well as interface well with the outside business units, HelpDesk team, Desktop support team, IT developers and analysts, and individual customers from the business user community. 

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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