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Senior Technical Support Engineer, APAC

Professional Services
022606 Requisition #

Would you like to solve technical challenges for our customers?

Are you passionate about ensuring customer success?

Join our Global Support team

Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We work collaboratively with cross-functional teams to deliver exceptional service to customers including Fortune 500 companies and Government Agencies. As an expert team, we share knowledge and use feedback to improve products and services.

Make a difference in a critical area of our business

As a Technical Support Engineer, you will solve complex technical issues for our customers by applying best practice solutions. Through proactively reviewing and mitigating risk, you will minimize any potential service disruptions for some of the top companies in APJ

As a Technical Support Engineer II, you will be responsible for:

  • Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
  • Contributing to the strategic direction of the global support team to develop and implement best practices
  • Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
  • Working independently with the customers manage customer incidents and escalations to closure

Do what you love

To be successful in this role you will:

  • Have 5 years of relevant experience and a Bachelors degree in Computer Science or related field
  • Have experience with working on web application issues (HTML, javascript, JSP)
  • Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
  • Be experienced in providing technical solutions and support to customers
  • Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
  • Demonstrate a strong aptitude for building trusted relationships with customers and providing guidance to wider team members

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Working with us

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams drive progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

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