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Senior Technical Writer

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Engineering
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016543 Requisition #
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About the Team

 
Akamai’s User Experience team designs our customers’ end-to-end experience—including how they buy and try Akamai, and how they use and manage their Akamai products and services. The experience occurs through APIs and our customer portal, “The Control Center,” and is in service of our customers, channel partners, and internal staff.
 
The UX team is made up of four highly collaborative disciplines: Strategy, Research, Design, and Content. As the collective voice of the user, the team strives to create connected and intuitive experiences that accelerate both end users and developers to achieve success—as they define it. To do so requires improving the user experience, scaling a user-centric approach internally, and seeding the cultural transformation required to do so successfully.
 
About the Role
 
We’re looking for a Technical Writer with a passion for user-driven documentation. In this role, you will join a global group of writers engaged in developing world-class documentation for our customer-facing products and internal documentation that is aimed at the Akamai engineering community. We consider user assistance a critical piece of the product and look for driven, curious communicators whose goal is to help customers understand and use our products.
 
You will work as part of the team located in Krakow and receive guidance and project support from the Technical Writing Manager (Krakow-based). Your next-level manager will be the Director of UX Writing based in Cambridge, Massachusetts in the U.S.
Our Technical Writers work tightly with product managers and developers; they have the rare opportunity to impact product requirements and design early in the process. They are also encouraged to take ownership of their projects and deliverables.


Responsibilities


* Work closely with product managers and engineers to plan user-assistance projects, anticipate documentation needs, solve problems, and communicate progress.
* Drive documentation projects through the complete development cycle: scope deliverables, set schedules, talk to subject matter experts, write, edit, and produce customer-facing documentation for both GUI and API environments.
* Learn and master new documentation tools, methods, and delivery mechanisms as the work requires.
 
Basic Qualifications


* Bachelor’s degree or higher in English, journalism, instructional design, computer science, or any field of study requiring English writing and critical analysis.
* English language fluency.
* Proficiency with content design and delivery tools such as Oxygen Editor, TechSmith software, content management systems, and screen capture applications.
* Proficiency with XML and HTML.
* Experience in writing technical publications for software-based systems.
* Demonstrated basic understanding of programming concepts and the software delivery lifecycle.
* Excellent writing, editing, attention to detail, and problem-solving skills.
* Demonstrated ability to communicate and organize task-driven information that is easy to understand.
* Experience in working on customer-facing documentation, with a portfolio of professional work that demonstrates a range of outputs and audiences.
 
Desired Qualifications
 
* Experience in using XML and DITA to produce topic-based, reusable content.
* Experience in documenting RESTful APIs. Knowledge of JSON, YAML, and Markdown would be a plus.
* Familiarity with front-end technologies and frameworks such as JavaScript, JQuery, CSS.
* Familiarity with content management systems. Knowledge of SDL Knowledge Center would be a plus.
* Experience in graphical design and UX.
* Ability to take ownership of assigned projects and negotiate priorities.
* Experience in working with a U.S.-based team.
 

Please add to your CV the statement below:„Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji obecnych jak i przyszłych procesów rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tekst jednolity: Dz.U.2014r. poz.1182).”

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About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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