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Service Line Manager - Media Team

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Professional Services
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013877 Requisition #
Thanks for your interest in the Service Line Manager - Media Team position. Unfortunately this position has been closed but you can search our 226 open jobs by clicking here.

Required Education and Experience 

* Minimum 8 years of relevant experience with a Bachelor's Degree in Computer Science, Engineering, Management Information System, another related field or

* Minimum 6 years of relevant experience with a Master’s Degree in Computer Science, Engineering, Management Information System, another related field. 

 

Required Skills 

* Minimum 3 years of experience with Internet technologies, such as HTTP, DNS, SSL, streaming protocols, etc.

* Minimum 3 years of experience supporting Fortune 500 customers & creating service/support strategies.

* Minimum 1 years of team lead/team management experience.


Desired Skills 

* Experience in a revenue management or forecasting role (i.e., Services Manager, Engagement Manager, Business Development).

* Prior experience in the Media industry, and/or related Internet technologies – e.g., streaming formats, video players, etc.

* Strong understanding of managed services,  Agile methodologies, Scrum, Kanban or certifications in PMI or PMP.

* Experience in expanding customer service and support services revenue.

* Demonstrated operations and organization skills implementing and driving best practices in multi-office, cross functional organizations.

* Strong organization and analytical skills.

* Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.

* Successful track record of working and influencing matrixed organizations.

* Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences.

* Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.

* Experience managing distributed teams



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