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Service Line Manager - Media Team
Required Education and Experience
* Minimum 8 years of
relevant experience with a Bachelor's Degree in Computer Science, Engineering,
Management Information System, another related field or
* Minimum 6 years of
relevant experience with a Master’s Degree in Computer Science, Engineering,
Management Information System, another related field.
Required Skills
* Minimum 3 years of experience with Internet technologies, such as HTTP, DNS, SSL, streaming protocols, etc.
* Minimum 3 years of experience supporting Fortune 500 customers & creating service/support strategies.
* Minimum 1 years of team lead/team management experience.
Desired Skills
* Experience in a revenue management or forecasting role (i.e.,
Services Manager, Engagement Manager, Business Development).
* Prior experience in the Media industry, and/or related Internet
technologies – e.g., streaming formats, video players, etc.
* Strong understanding of managed services, Agile methodologies, Scrum, Kanban or certifications in PMI or PMP.
* Experience in expanding customer service and support services
revenue.
* Demonstrated operations and organization skills implementing and
driving best practices in multi-office, cross functional organizations.
* Strong organization and analytical skills.
* Outstanding interpersonal skills, with a proven record of
successfully building collaboration around important initiatives.
* Successful track record of working and influencing matrixed
organizations.
* Strong written and verbal communication skills, including the
ability to effectively present technical and business related subjects to all
audiences.
* Demonstrated problem solving skills, drive for results,
interpersonal savvy, and customer focus.
* Experience managing distributed teams