Service Line Manager - Remote

Are you passionate about building relationships and ensuring customer success?

Would consulting with customers to power and protect life online excite you?

Join our prestigious Global Services team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand their needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Collaborate to deliver the best customer experience

As a Service Line Manager, you will lead a technical services team of individual contributors. You will be responsible for technical leadership, team productivity, resource management, retention and growth throughout the customer lifecycle. Being an industry and technical expert. You will build the team to deliver innovative outcomes for customers through relationships, business & technical acumen, and operational focus.

As a Service Line Manager you will be responsible for:

• Managing a team of Technical Project Managers, Solutions Architects in the Americas region to provide delivery excellence to our clients
• Providing performance coaching, feedback, technical leadership and mentoring
• Partnering with Sales and other Service Line Leaders to drive strategic decisions
• Performing resource planning, hiring, resource assignment & annual performance reviews
• Driving operational initiatives and participate in programs to continually deliver efficiencies, customer needs and satisfaction.
• Working closely with Sales, Product Management, Engineering and Support Services to provide product feedback and resolve issues that arise during customer trials or integrations

Do what you love

To be successful in this role you will:

• Demonstrate a solid understanding on Internet and networking related technologies
• Demonstrate experience supporting clients & creating service/support strategies.
• Have experience in managing technical teams
• Show evidence of organization skills, managing and ensuring best practices in cross-functional global teams.
• Display outstanding interpersonal skills with a focus on collaboration, influencing, change management ownership and managing ambiguity

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

There are occasions where this role will require your presence in a local Akamai office. Although infrequent, applicants should be aware that limited office attendance will be required.

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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