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SOCC Specialist II (mixed shifts)

020336 Requisition #

About us

Akamai Global Security Operations Control Center (SOCC) is responsible for Security Services on an Enterprise level. Each shift is a team-oriented, cross-functional unit responsible for the detection and mitigation of Cyber attacks.

Regular trainings (4 hours each week), knowledge sharing and continuous improvement are important elements of the Akamai’s SOCC.

This commitment to security is the reason why we’re trusted by the most security-conscious industries, including 18 of the largest asset managers, 12 of the top insurers, and 8 of the top financial technology companies. We protect our customers against the growing threat of cyber attacks and cyber terrorism.

About the Job

Join the team of more than 50 brightest individuals in the Security industry and top DDoS mitigators in the world. Utilise your broad networks knowledge, security skills, brilliant customer service and extensive knowledge about all Akamai related products to provide top-notch security support among 55 percent of Fortune 500 companies which already trusted Akamai!

This is a “hands on console” position, granting you access to a variety of technologies that Akamai SOCC uses in order to fight DDoS attacks. You will have the possibility to operate on both, globally recognised enterprise vendor equipments and Akamai proprietary DDoS mitigation solutions. Fighting a number of multi vector DDoS attacks daily, makes every day at SOCC a unique! Please mind that this role will work on rotational day shifts – for a total of 4 days on and 3 days off (40 hours per week).

In general, this will include day hours during specified weekdays and one weekend day each time. The hours will be discussed with candidates during the phone interview part of the process. 


• Provide expert level support for multiple Akamai Security products, with a deep understanding of Akamai’s security platform and its relation to the products you’re supporting

• Perform advanced packet analysis to identify complex attack vectors

• Perform investigations relating to security forensics

• Development and Implementation of highly complicated mitigation strategies

• Perform advanced customer traffic security analysis

• Provide customer communications relating to advanced security events

• Develop advanced network troubleshooting workflows related to security

• Assist with the development, testing and implementation of mitigation strategies

• Cooperate with engineering (act as a SME) in order to improve Akamai products

Basic Qualifications:

• More than 5 years of experience in an information security based role

• Professional experience in a customer facing environment, ability to build relations with customers

• Deep understanding and hands-on experience with TCP/IP, UDP, HTTP protocols

• Experienced with Web Application Firewall

• Extensive knowledge of OWASP

• Extensive knowledge and experience with fighting DDoS attacks

Nice to have Qualifications:

• Must be ready to come to a place where you are free to innovate, collaborate and shape how the world lives, works and plays

• Individuals with advanced knowledge of scripting or programming languages

• Knowledge of various security packages, tools, cyber attack types & security concepts

• Advanced knowledge of tcpdump using Berkley Packet Filters, tshark, and Wireshark traffic analyzing tools like a mad scientist

• Knows how to stop intruders in its tracks with IDS/IPS, WAF, and other basic firewall security concepts

• CEH, CCNA, CCNP, RHCT, Linux+ or any advanced Forensic or Security GIAC certification


• WebGoat

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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