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SOCC Technician (mixed shifts)

📁
Security
📅
019540 Requisition #

About us


Akamai Global Security Operations Command Center (SOCC) is responsible for Security Services on an Enterprise level. Each shift is a team-oriented, cross-functional unit responsible for the detection and mitigation of Cyber attacks. Regular training (4 hours each week), knowledge sharing and continuous improvement are important elements of the SOCC.

This commitment to security is why we’re trusted by the most security-conscious industries, including 18 of the largest asset managers, 12 of the top insurers, and 8 of the top financial technology companies. We protect our customers against the growing threat of cyber attacks and cyber terrorism.


About the Job


Join the team of more than 50 brightest individuals in the Security industry and top DDoS mitigators in the world. Utilize your broad networks knowledge, security skills, brilliant customer service and extensive knowledge about all Akamai related products to provide top-notch security support among 55 percent of Fortune 500 companies which already trusted Akamai!


This is a first line role, which implies frequent communication with Akamai customers mostly on attack related events, triage of customer’s inquiries as well as security alerts and initiation of the proper response procedures.The exposure to the most advanced industry’s standards and practices will provide the successful candidate with an excellent opportunity to enter the constantly growing Cybersecurity field and work with the best professionals on the market.


Please mind that this role will work on rotational shifts (nights and days) – for a total of 4 days on and 3 days off (40 hours per week). In general, this will include weekdays and one weekend day each time. The hours will be discussed with candidates during the phone interview part of the process.


Responsibilities


• Monitor Central Alert System

• Monitor proprietary graphing system

• Follow workflow procedures of operations center in large global environment

• Respond to and internally route trouble tickets via support queues

• First line outbound customer communication for alerting and event response

• First line response for inbound call handling

• First line communicator for SOCC on active alerts

• Follow established workflow procedures to troubleshoot network alerts

• Follow established workflow procedures to troubleshoot non-managed security events

• Perform level 1 analysis of incoming request


Basic Qualifications


• More than 2 years of professional experience in an IT role (preferably customer support, help desk or call center role), at least 6 months in network-related, operational role

• Good working knowledge ICND1 concepts (or equivalent knowledge)

• Interest in cybersecurity and knowledge about security threats

• Excellent spoken and written English

• Great interpersonal communications skills


Desired Qualifications


• Knowledge of any European language (other than English and Polish) is more than welcome

• Knowledge of various security packages, tools, cyber attack types & security concepts

• Should be highly analytical and have the ability to quickly identify, replicate & resolve customer reported issues

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About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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